How to Contact DistroKid and Add a User?

In the digital music distribution landscape, DistroKid is a well-known platform that helps artists worldwide to distribute their music across multiple streaming services. While DistroKid offers a user-friendly interface, artists might sometimes need additional support or wish to collaborate with others by adding users to their accounts. Here's a comprehensive guide on how to contact DistroKid and add users to your account.

How to Contact DistroKid

If you need assistance or have any queries regarding your DistroKid account, getting in touch with their customer support is crucial. Here are the steps you can take:

1. Visit the Help Center

DistroKid maintains a comprehensive Help Center that addresses most common questions and issues. You can access the Help Center by visiting their website and navigating to the Support section. This resource is incredibly useful for finding quick answers without needing to contact support directly.

2. Submit a Support Request

If you cannot find the answers you need in the Help Center, you have the option to submit a support request. Follow these steps:

• Log in to your DistroKid account.
• Go to the Support section.
• Click on “Submit a Request”.
• Fill out the form with your details and the nature of your query.
• Submit the form, and a DistroKid representative will get back to you via email.

3. Contacting DistroKid via Social Media

DistroKid is active on social media platforms such as Twitter and Facebook. You can send them a direct message or tweet at them with your issue. While this may not be the fastest method, it is another way to get noticed and receive a response.

4. Check Email Communications

For those who may have received emails from DistroKid in the past, responding directly to those emails can sometimes be a quick way to get in touch. Ensure that your query is clearly stated, and provide all necessary details for a swift resolution.

Adding a User to Your DistroKid Account

Collaboration is a key aspect of the music industry, and DistroKid allows you to add users to your account for easier management and cooperation. Here’s how you can add users to your DistroKid account:

1. Login to Your DistroKid Account

Start by logging into your DistroKid account using your credentials.

2. Navigate to Settings

Once logged in, go to the “Settings” section of your dashboard. This is where you can manage various aspects of your account, including adding users.

3. Access the Team Members Section

In the Settings section, look for the “Team Members” or similar option. This is the section where you can manage all collaborators associated with your account.

4. Add a New User

Click on “Add New User” or the related button within the Team Members section. You will be prompted to enter the email address of the user you wish to add. Ensure that the email address is correct to avoid any issues.

After adding the user's email address, specify the access level you want to grant them. DistroKid typically offers different access levels, such as full access or restricted permissions based on your needs.

5. Confirm and Notify

Once you have added the user and set their permissions, confirm the action. The new user will receive an email notification inviting them to join your DistroKid account. They will need to accept the invitation to start accessing your account.

Conclusion

Contacting DistroKid and adding users to your account are straightforward processes if you follow the appropriate steps. Whether you need support or aim to collaborate with others, DistroKid provides the tools necessary for successful music distribution.

If you are an artist looking to expand your reach and simplify your music distribution, consider registering as a SoundOn artist. Our platform offers global distribution services that help you build a career and find new fans. Join SoundOn today and take your music career to new heights!