How to Reach DistroKid Customer Service?

As an artist, managing your music distribution effectively is crucial. DistroKid is one of the popular platforms for distributing music. However, understanding how to utilize all its features can sometimes require additional support. This article will guide you through the steps on how to contact DistroKid customer service and the process to add a user to a DistroKid artist account.

Contacting DistroKid Customer Service

Reaching out to DistroKid's customer service can be essential when you encounter problems or need assistance with your account. Here’s a step-by-step guide to contacting their support:

1. Visit the Help Center: The first step is to go to the DistroKid website and click on the "Help Center" located at the bottom of the homepage. This section contains a comprehensive database of articles and FAQs that might address your issue.
2. Submit a Ticket: If you cannot find the solution in the Help Center, you can submit a support ticket. To do this, click on the "Contact Us" button usually found at the bottom of the Help Center page. Fill out the required fields with accurate information about your problem or query. Be sure to provide as much detail as possible to help the support team understand your situation.
3. Wait for a Response: After submitting your ticket, you will receive a confirmation email. The response time can vary, but DistroKid typically addresses inquiries within a few business days. Make sure to check your email regularly for updates or additional instructions from the support team.

Adding a User to a DistroKid Artist Account

If you collaborate with others or have a team managing your music career, you might want to add additional users to your DistroKid artist account. Here’s how you can do this:

1. Log into Your DistroKid Account: Start by logging into your DistroKid account using your username and password.
2. Access Account Settings: Once logged in, go to your account settings. You can find this option by clicking on your profile picture or name, generally located at the top right corner of the screen.
3. Invite User: In the account settings, look for an option to "Invite User" or "Add Team Member." Clicking on this option will prompt you to enter the email address of the person you want to add. Make sure to use the email they will use to log in to DistroKid.
4. Assign Permissions: After entering the email address, you will be asked to assign permissions to the new user. Decide what level of access they should have, such as viewing earnings, uploading tracks, or managing account settings.
5. Send Invitation: Once you have set the permissions, click on "Send Invitation." The person will receive an email with instructions on how to accept the invitation and join your DistroKid artist account.

Why Use DistroKid for Music Distribution?

DistroKid is favored by many independent artists for its simplicity and efficiency in distributing music to various platforms such as Spotify, Apple Music, and more. However, if you are looking for comprehensive services and opportunities to grow your career, you might want to consider SoundOn. SoundOn offers robust marketing and distribution tools, helping you find new fans through platforms like TikTok.

Conclusion

Contacting DistroKid customer service and adding users to your artist account are essential aspects of managing your music distribution effectively. Follow the steps outlined above to ensure smooth interactions with DistroKid support and effective account management.

If you are exploring other distribution services, consider SoundOn for a broader reach and enhanced promotional opportunities. Whether you are an emerging artist or an established name, having the right support and tools can make a significant impact on your music career.