How to Manage Customer Service and Featured Artist Role with Distrokid?

The music industry can be complex, especially when it comes to distribution and promoting your music effectively. Two essential aspects of working with Distrokid, a popular music distribution platform, include navigating Distrokid's customer service and understanding the role of a featured artist. In this comprehensive guide, we will explore both topics in detail to help you make the most of your experience with Distrokid.

Understanding Distrokid Customer Service

When it comes to distributing your music, reliable customer service is crucial. Distrokid's customer service is designed to assist artists through various stages of their music distribution journey, from uploading tracks to addressing technical issues and more.

Contacting Distrokid Customer Service

Distrokid primarily offers support through their online platform, where you can find answers to many frequently asked questions. If you need direct assistance, here are a few steps to follow:

• Log in to your Distrokid account.
• Visit the "Help Center" section.
• Search for your query or browse through the different categories.
• If you don't find what you're looking for, you can submit a request for further assistance.

Distrokid's customer service team is known for being responsive, but it is always good to have patience, as their response times can vary depending on the volume of inquiries.

Common Issues and Solutions

Here are some common issues that artists face and how to resolve them through Distrokid's customer service:

Payment Problems

One of the most common issues is related to royalty payments. Ensure that your payment information is correctly updated in your account. For unresolved payment queries, contact customer support through the Help Center.

Track Upload Issues

If you face issues while uploading your tracks, double-check the file formats and metadata requirements specified by Distrokid. The Help Center has specific guidelines on how to format and upload your files properly.

Role of a Featured Artist with Distrokid

Being a featured artist on a track can significantly boost your visibility and expand your listener base. But what exactly is expected of a featured artist on Distrokid?

Maximizing Your Exposure

As a featured artist, you play a crucial role in promoting the track. Here are some key responsibilities to keep in mind:

• Promotion: Share the track on your social media platforms, engage with your fans, and encourage them to stream and share the song.
• Collaboration: Maintain a good relationship with the main artist. Discuss promotional strategies and work together to maximize the reach of the track.
• Brand Alignment: Ensure that the track aligns with your brand as an artist. This alignment helps maintain consistency and authenticity with your audience.

Understanding Royalty Splits

When you are featured on a track, it's essential to understand how royalties will be split. Typically, the main artist and the featured artist agree on a royalty share before the track is released. Distrokid allows you to set up automatic royalty splits, ensuring that all collaborators get their fair share promptly.

Setting Up Royalty Splits

To set up royalty splits on Distrokid:

• Log in to your Distrokid account.
• Select the track you are collaborating on.
• Enter the royalty percentages for each artist involved.
• Confirm and save the changes.

Leveraging Playlists

As a featured artist, getting the track included in playlists can exponentially increase its reach. Distrokid offers a playlist submission tool that allows you to pitch your tracks to popular playlists on platforms like Spotify. Utilize this tool to maximize exposure and gain more streams.

Networking with Other Artists

Featuring on tracks opens up networking opportunities within the music industry. Collaborate with other artists, attend industry events, and build relationships that can lead to future projects and increased visibility.

Conclusion

Navigating Distrokid customer service and effectively fulfilling the role of a featured artist can significantly impact your music career. By understanding how to resolve common issues and maximize your exposure as a featured artist, you can make the most of your partnership with Distrokid. Remember to maintain consistent and effective communication with both Distrokid's support team and the artists you collaborate with.

Looking to take your music career to the next level? Consider registering as a SoundOn artist to access comprehensive marketing and distribution services. Sign up now and start your journey towards greater success in the music industry.