SoundWave Logo
Artist Forum
Artist Discussion Forum
Language
Artist ForumnavigationHow to Contact DistroKid for Help?

How to Contact DistroKid for Help?

As a musician, getting your tracks distributed correctly and making sure they sound perfect is crucial. But what happens when you need to contact your distribution platform for support or when you need to replace the audio of a distributed work? In this article, we will discuss how to contact DistroKid customer service and the steps to replace audio of a distributed work on DistroKid.

Contacting DistroKid Customer Service

If you are a DistroKid user, it's important to know how to reach their customer service. Unfortunately, DistroKid does not have a customer service phone number. Instead, they offer support primarily through their website. Here’s how you can get in touch with them:

  1. Visit the DistroKid support page by logging into your account and navigating to the Help Center.
  2. Browse through the frequently asked questions (FAQs) to find answers to common issues.
  3. If you cannot find the answer to your question, scroll to the bottom of the Help Center page and click on the “Contact Support” button.
  4. Fill out the form with your details and a description of your issue, then submit it.
  5. Wait for a response from the DistroKid support team via email.

While it might be frustrating not having a direct customer service number, DistroKid's support team is generally responsive and can help you resolve your issues through their online support system.

Musician reaching out for customer service

Replacing Audio of a Distributed Work on DistroKid

Sometimes, after distributing a track, you may realize that there's an error in the audio, or you may have an updated version of the track that you want to release. DistroKid allows you to replace the audio file of a distributed work without creating a new entry. Here's how you can do it:

  1. Log into your DistroKid account and go to your My Music section.
  2. Find the release you want to update and click on the Edit Release button.
  3. In the editing section, locate the option to replace the audio and click on Upload New Audio.
  4. Upload the new audio file in the required format (WAV, FLAC, etc.).
  5. Confirm and complete the update by following the prompts.

Once you have uploaded the new audio file, it will go through the same review process as the original upload. This can take a few days, so be patient as the new audio is processed and distributed to all the digital streaming platforms.

Tips for Successful Audio Replacement

When replacing the audio of a distributed work on DistroKid, keep the following tips in mind to ensure a smooth process:

  • Ensure that the new audio file meets all DistroKid specifications, including format and quality requirements.
  • Double-check the new audio file for any errors before uploading it.
  • Communicate with your fans on social media to inform them about the updated track.
  • Monitor the status of your update through your DistroKid dashboard.

Exploring Other Music Distribution Platforms

While DistroKid is a popular choice for many artists, it's always good to explore other options. Platforms like SoundOn, Tunecore, CDbaby, and others offer various features and services. If you are looking for a comprehensive platform that helps with both distribution and promotion, consider SoundOn. It offers unique advantages such as TikTok integration and global distribution services which can significantly boost your music career.

Conclusion

In summary, while DistroKid does not provide a customer service number, their online support system can help resolve your issues. Replacing the audio of a distributed work is relatively straightforward if you follow the steps provided. Additionally, exploring other platforms like SoundOn can provide more robust support and promotion opportunities for your music career.

Read Next